Sign up for the training before 10 May for the early bird discount!
Effective conflict resolution goes beyond understanding the substance of the conflict or having strong interpersonal skills – it depends on how well each intervention is crafted. This training focuses on a vital yet often overlooked tool: strategic process design. Process shapes outcomes, and knowing how to strategically plan and implement is what sets impactful interventions apart.
Through real-world cases and simulations led by experienced practitioners Dr. Jale Sultanli and Wilbur Perlot, you will learn how to tailor each conflict resolution process to maximize chances of success. It equips you with the skills to strategically design and tailor interventions that maximise the chances of successful outcomes and avoid harm.
By joining this training, participants will:
- Learn tools to identify the best intervention for your context
- Learn process design skills—from scoping to implementation
- Learn strategies for structuring multi-stakeholder dialogue, mediation, and peace processes
- Learn insights from real-world case studies and simulations
- Receive guidance on avoiding common design pitfalls
In a field where process shapes outcomes, this training offers a unique competitive advantage preparing to design for success, not just react to challenges.
For whom is this training?
Professionals working in the field of peace and justice, humanitarian organizations, diplomacy, security and managers, civil servants dealing with multi-level conflicts. Any other who works in multi-party interconnected negotiation, mediation, and conflict resolution processes. Examples of processes you might be working on:
- Facilitating a dialogue
- Conducting a mediation
- Implementing a project supporting conflict resolution or peace building
- Structuring a multi-stakeholder negotiation
- Reducing tensions in your society or organisation
- Implementing humanitarian interventions
- Supporting or financing these type of processes
Teaching methodology
Practice by doing is the key pillar of the training approach. Presentations of concepts and introduction of analytical tools are followed by cases and simulations in which these tools need to be applied. The participants will have opportunities to discuss their own cases and engage in peer exchange. The training is highly interactive. After the training one-on-one sessions of 90 minutes will be scheduled to work on your own process design.
Practical information
- Type: In-person training
- Duration: 3 days
- Dates and time: 10, 11 and 12 June from 9 to 17
- Online follow-up session: One on one session of 90 minutes
- Location: The Hague, Netherlands
- Venue: The Hague Humanity Hub
- Maximum number of participants: 20
Costs
This is the inaugural training of Peace Academy. Normally the fee for the training is 1200 euro ex VAT, the inaugural price is 900 euro. Early bird discount is 25% of the inaugural price, members of Humanity Hub receive a 50% discount on the inaugural price. There are also group discounts available for 3 or more participants. Participation fee includes materials, coffee/ tea, lunch and other refreshments.
Prices include a one-on-one online follow-up session of 90 minutes to discuss a process design you are working on!
| Normal price | Inaugural price | Early bird | Humanity hub members |
| 1200 | 900 | 675 | 450 |
All prices excluding VAT. Early discount is applicable if payment is received before 10 May 2025.
Trainers
Dr. Jale Sultanli is a Senior Advisor in CMI Martti Ahtisaari Peace Foundation’s Eurasia Programme providing substantive support on peace process, dialogue, and mediation to projects in Moldova, South Caucasus, and Horn of Africa region. Previously, she spent 5 years as a Country Manager in Moldova establishing parliamentary dialogue process on Gagauzia autonomy and facilitating high-level dialogue in the support of the Transnistrian Settlement Process. Prior to CMI, she worked as a Director of Grants at the Center for World Religions, Diplomacy and Conflict Resolution at George Mason University in Virginia, USA and as a Senior Program Officer at AED in Washington, DC – designing and managing international development and conflict resolution projects in East Africa, Middle East, South Asia, and Eastern Europe. She has over 20 years of experience in the Armenian Azerbaijani conflict context and has organized numerous dialogue and capacity building projects. She has direct experience as an insider and third-party mediator and facilitator.
Dr. Sultanli holds a Ph.D. from Jimmy and Rosalyn Carter School of Peace and Conflict Resolution at George Mason University (USA) and a Master’s degree in Social and Public Policy from Duquesne University (USA).
Mr. Wilbur Perlot is a specialist in negotiation and mediation. He has implemented training in all aspects of the negotiation process, which includes peace infrastructure, mediation process design, insider mediation, inclusivity, dialogue processes, reconciliation, strategic preparation of negotiations, communication with constituencies, negotiation behavior, organizational set-up of delegations, communication, active listening skills and psychology. He has worked with senior military staff, groups in conflict, mediators, diplomats (junior, mid-career and senior), police officers, civil servants and private sector from more than 125+ different nationalities. He conducted training workshops, conferences, seminars and dialogues in 50 countries. He worked as the deputy director of Clingendael Academy for 8 years. While at Clingendael he has set-up several large capacity building programmes focusing on negotiation skills for conflict groups, mediators and humanitarians. He was the project leader for several EU rotating presidency preparation programmes and was responsible for all skills and EU related training.
He now works through his own consultancy – Peace Academy – as senior advisor for CMI – Martti Ahtisaari Peace Foundation, amongst others as the lead facilitator in a track 2 dialogue process. He also continues to deliver educational programs for Leiden University as well as work on different insider mediation projects for the UNDP.